empathetic listening

“Most people do not listen with the intent to understand; they listen with the intent to reply. They’re either speaking or preparing to speak. They’re filtering everything through their own paradigms, reading their autobiography into other people’s lives.” ~ Steven Covey

Ouch. Not sure about you, but this one stung me just a bit… probably because it has application to every aspect of my life.

Note to self: Seek to understand instead of waiting to talk.